Shipping policy

# Shipping Policy

Thank you for shopping with us! We’re committed to making sure your order reaches you safely and as quickly as possible.

### Order Processing

Orders are typically processed within 1–3 business days after your order is placed. Processing times may be slightly longer during holidays, sales, or other high-volume periods.

Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

### Shipping Times

Estimated delivery times after your order has been processed:

Canada: 3–8 business days  
United States: 5–10 business days  
International: 7–20 business days

Please note that these are estimated delivery times and delays caused by shipping carriers, customs, weather, or other circumstances outside our control may occur.

### Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method selected.

If your order qualifies for free shipping, this will automatically be shown at checkout.

### Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched. Please allow up to 48 hours for tracking information to update.

### Incorrect Shipping Address

Please carefully review your shipping information before completing your purchase.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Customers may be responsible for additional shipping costs if an order is returned because an incorrect or incomplete address was provided.

### Lost, Delayed or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the package and item.

If tracking shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbours, and contact the shipping carrier.

We will do our best to assist with shipping issues; however, we are not responsible for carrier delays or packages that are lost or stolen after confirmed delivery.

### International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees charged by their country. These charges are not included in the product or shipping price unless specifically stated at checkout.

### Questions?

If you have any questions about your order or shipping, please contact us through the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.