Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Domestic (Canadian) orders usually arrive within 5–10 business days. International orders may take 10–21 business days depending on the destination.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

How do I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package online.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unused condition. Please contact us at your earliest convenience to initiate a return.

How do I start a return or exchange?
Reach out to us via our Contact page with your order number and reason for return. We'll guide you through the process.

Are there items that cannot be returned?
Custom or personalized items are final sale and cannot be returned unless they arrive damaged or defective.

Products

Are your products handmade?
Yes! Many of our products are handcrafted with care. Product descriptions will indicate if an item is handmade.

Can I request a custom order?
We love custom requests! Please contact us through our Contact page to discuss your ideas and we'll do our best to bring your vision to life.

Payments

What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

Still have questions?
Don't hesitate to reach out via our Contact page — we're happy to help!